Privacy Policy

1. Introduction

June ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered front office platform for HVAC companies.

By using June, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information when you create an account.
• Business Information: Service areas, business hours, technician schedules, pricing information, and service offerings.
• Integration Credentials: API keys and authentication tokens for third-party services like ServiceTitan, Housecall Pro, and Jobber.

2.2 Information Collected Automatically

• Call Recordings: Audio recordings of phone calls handled by June, along with AI-generated transcripts.
• Customer Data: Information about your customers that flows through our system, including names, phone numbers, addresses, and service history.
• Usage Data: Information about how you interact with our platform, including features used, time spent, and actions taken.
• Device Information: Browser type, IP address, device type, and operating system when you access our web dashboard.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI front office services
• Answer calls, schedule appointments, and communicate with your customers on your behalf
• Sync data with your field service management software
• Generate reports and analytics about your business performance
• Train and improve our AI models (using anonymized and aggregated data only)
• Send you important updates about your account and our services
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who help us operate our platform (cloud hosting, payment processing, analytics).
• Integrations: We share data with the field service software platforms you choose to connect (ServiceTitan, Housecall Pro, Jobber, etc.).
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Call recordings are retained for 90 days by default, though you can configure longer retention periods. You can request deletion of your data at any time by contacting us at privacy@tryjune.co.

6. Data Security

We implement industry-standard security measures to protect your information. This includes encryption of data in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and employee training. For more details, please see our Security page.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at privacy@tryjune.co.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information as defined under CCPA.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These include essential cookies for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookie settings through your browser preferences.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: