Privacy Policy

1. Introduction

June, operated by Machen Hive, Inc. ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use an AI-powered operations platform for trade service contractors (plumbing, HVAC, electrical, landscaping, and other trades). June provides AI voice answering, SMS dispatch, crew scheduling, job tracking, and payment processing services on behalf of licensed contractors.

By using June, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, trade type, and billing information when you create an account.
• Business Information: Contractor license details, insurance information, service rates, coverage hours, and emergency response preferences.
• Customer Information: Names, phone numbers, service addresses, gate codes, and job details for customers you serve through the platform.
• Crew and Technician Information: Names, mobile phone numbers, language preferences, tier priority, and availability schedules for your team members.

2.2 Information Collected Automatically

• Call Recordings and Transcripts: Audio recordings of inbound and outbound calls handled by our AI voice assistant, along with AI-generated transcripts. A recording disclosure is provided at the start of every call.
• SMS and Message Data: Content and metadata of text messages sent and received through our dispatch and notification systems.
• Job and Dispatch Data: Job details, dispatch timestamps, technician responses, arrival and completion confirmations, GPS location data shared during active jobs, and uploaded before/after job photos.
• Usage Data: Information about how you interact with our platform, including features used and actions taken.
• Device Information: Browser type, IP address, device type, and operating system when you access our web dashboard.

2.3 Information from Third Parties

• Payment Processors: Transaction data from Stripe Connect related to payments processed through your contractor account.
• Integrations: Data from connected platforms such as QuickBooks, Google Calendar, or Microsoft Outlook that you choose to sync.

3. How We Use Your Information

We use the information we collect to:

• Provide AI-powered voice answering, emergency dispatch, and scheduling services
• Send SMS notifications to your customers, crew members, and technicians regarding job status, dispatch alerts, ETAs, and service updates
• Process payments through Stripe Connect where the contractor is the merchant of record
• Generate invoices, work orders, and job completion reports
• Sync data with your connected business software
• Generate analytics and reports about your business performance
• Train and improve our AI models using anonymized and aggregated data only
• Send you important updates about your account and our services
• Detect, prevent, and address technical issues and security threats

4. SMS and Mobile Messaging

June sends SMS and MMS messages on behalf of contractors to their customers and crew members for operational purposes. Message types include:

• Emergency dispatch alerts
• Job status updates
• Technician ETA notifications
• Arrival and completion confirmations
• Service summaries and work order links
• Schedule and crew notifications

Important disclosures regarding our messaging practices:

• Mobile opt-in data and consent information is not shared with or sold to third parties for marketing or promotional purposes.
• We collect mobile phone numbers and messaging consent only for the purpose of delivering service-related communications.
• Message recipients can opt out at any time by replying STOP to any message.
• Message recipients can get help by replying HELP to any message.
• Message frequency varies based on active service requests. Standard message and data rates may apply.
• Consent to receive SMS is not a condition of purchasing any service.
• For full details, see our SMS Terms of Service.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our platform, including Twilio (voice and SMS), Stripe (payment processing), Supabase (authentication and database), and cloud hosting providers.
• Integrations: Business software platforms you choose to connect (QuickBooks, Google Calendar, Microsoft Outlook, etc.).
• Contractor–Customer Relationship: Job details, technician information, and service updates are shared between contractors and their customers as part of normal service delivery.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Call Recording and Transcription

Every call handled by June begins with a recorded disclosure: "This call may be recorded and handled by an automated assistant." This disclosure is required under California Penal Code 632 and similar statutes in other states that require all-party consent for call recording.

Call recordings and transcripts are used solely for service delivery, quality assurance, and dispute resolution. They are encrypted in transit and at rest and retained according to your account settings (default 90 days).

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Call recordings are retained for 90 days by default (configurable). SMS message logs are retained for the duration of your account. You can request deletion of your data at any time by contacting us at privacy@tryjune.co.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and employee training. For more details, see our Security page.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out of SMS: Reply STOP to any message. Reply HELP for assistance.
• Opt-out of Marketing: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@tryjune.co.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information as defined under CCPA.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These include essential cookies for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookie settings through your browser preferences.

14. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: